Principles of Good Service:

We want everyone who comes to the Convention to be welcomed, valued and respected. 

As you serve:

• Do so as a ‘faithful steward of God’s grace’ with gentleness and clarity
• Be actively looking for ways to assist
• Be a good listener and check you have understood what is being asked
• If someone needs to find a venue, whenever possible take them there
• Apologise if something goes wrong
• Try to resolve issues – seek help from your Team Leader if necessary
• Be courteous and sincere

Communication:

• Be aware that your tone of voice and body language will affect how people hear what you say
• Be sensitive and polite when giving instructions. Treat others as you would want to be treated.
• Behaviour breeds behaviour: if we treat people courteously and calmly they are more likely to respond in the same manner
• Actively make eye contact with Conventioners and greet them as they enter meetings
• Smile and say “Hello” to Conventioners as you move around the site
• Always be approachable and concentrate on the needs of Conventioners rather than being side- tracked into simply chatting with fellow Team members or old friends!

Communicating With People Who Have Disabilities:

• Give good eye-contact
• Offer help if people appear to be experiencing difficulties, but do not be offended if your offer is not accepted or the person can manage without your help
• Always ask how you can help: never assume
• Do not patronise; treat all Conventioners as your peers
• Take extra time to explain yourself if necessary
• Our desire is that all Conventioners are welcomed and treated with respect